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The salaryman in Japan's culture
Japan's salarymen are the people you will be doing business
with and understanding them is an essential part of understanding
Japanese business culture and succeeding in the Japanese
market.
The Japanese term 'salaryman' generally includes all white-collar
male employees from newly recruited freshman to general
managers but does not include Japanese executives and directors.
The salarymen and their families make up a sizeable chunk
of Japan's 'middle-class' and the Japanese government and
its policies is pretty much a reflection of their mood.
In fact an often quoted reason for the popularity of Japan's
Prime Minister Koizumi is that his unpretentious background
and mannerisms allows him to relate well to the concerns
of the salaryman.
Understanding what motivates the typical Japanese salaryman
is critical if you want to really succeed at doing
business in Japan, because it will help you in just about
every decision you need to make, from deciding your Japanese
office location to who to recruit as your subsidiary company
President. To understand the salaryman, how he influences
Japanese business culture and doing business in Japan, we
will study Tanaka-san, a 35 year-old 'rising star' salaryman
who is a departmental manager at a large Japanese corporation.
Tanaka-san is a real living salaryman and a business acquaintance
of mine (although I have changed his name for this section).
In a sense, Tanaka-san's business life started when he was
just 2 or 3 years old. He is an only-child - his parents
knew that if he was to become a respectable salaryman working
for a secure and respectable Japanese company, he would
be recruited by that company only after graduating from
a top university. Tanaka-san's father is a general manager
at a Japanese multinational consumer electronics company
and earns a good salary, but to put 2 children through a
top university would have been beyond his father's salary,
so Tanaka-san is an only-child.
Tanaka-san's mother investigated which kindergarten, which
junior school, which middle school and which high-school
would best enhance his chances of entering a top university.
His father approved the decisions, but it was Tanaka-san's
mother that made them. By the time his father returned home
to Tama City, after a 1 hour commute from the east side
of Tokyo, he was too tired to do anything but sleep. On
Saturdays he would be at his office and so the only time
Tanaka-san ever really spent time with his father was on
Sundays, when his father would do his 'family service'.
So his mother researched the decisions and his father approved
them.
From age 8, Tanaka-san attended cram schools and throughout
his middle and high-school years, he studied 12 hours a
day, 6 or 7 days a week, to ensure his entry to that top
university. After years of dedication, hard work, detailed
study and not breaking the rules, Tanaka-san graduated from
Tokyo University on March 31, 1990. In the previous October
he had competed strongly at the career fair organized by
the university and had proudly accepted an offer from a
major Japanese company. On April 1, 1990, the very day after
he graduated, Tanaka-san proudly joined the mass of daily
commuters in his new blue suit and white shirt - he was
now a freshman salaryman.
When Tanaka-san first entered the company, he had no idea
(and neither had the company) what position he would eventually
occupy. Together with the other new employees, he entered
the 3 month induction course and upon completion was assigned
to a junior position in one of the company's offices. He
made a lot of friends during induction training and even
though those friends were dispatched to different offices,
he will stay in contact with them throughout his working
life. During the next 3 years, Tanaka-san was rotated through
4 or 5 different departments - 6 months in accounts, 6 months
in patents and intellectual property, 6 months in production,
6 months in purchasing etc., until eventually he was assigned
to a longer-term opening in the IT division. He again made
many new friends during those rotations and they also will
remain his friends throughout his working life, even though
they too may be working in other departments in other offices.
Even at just 25 years old, Tanaka-san has already begun
to build a strong web of intra-company relationships - a
network which will be important to him as he ascends the
corporate ladder.