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FAQ
- Rates
- · What are the rental price and call charges?
- · How to calculate my total usage?
- Japan Cell Phone Usage
- · Will the phone have to be activated? How to activate it?
- · How can I make calls? How can my colleague or relatives to call me?
- · What is the coverage area?
- · How do you fix bad connections inside the calling area?
- · Does the cell phone have voice mail function? How to use it?
- · What happen if Myjapanphone does not work?
- BlackBerry Usage
- · I have my own BlackBerry, can it work in Japan?
- · How can I set up my working or personal email accounts on Myjapanphone BlackBerry?
- · My Company has a BES server; does Myjapanphone BlackBerry able to connect to my BES server? How to configure it?
- · What does unlimited data usage include?
- · What if the device is not working?
- Orders
- · How to calculate my rental start and end date? How to figure out pick-up and drop-off date on the order form?
- · How many days to receive my phone?
- · How do I apply for a device?
- · Can I choose the brand, model or color of my phone?
- · Can I get my phone number before leaving?
- Delivery & Return
- · How will I receive my rented cell phone?
- · Can you deliver my phone to the airport?
- · How do I return the phone at the end of my trip?
- Billing
- · Why my credit card had been holding $200 for Myjapanphone cell phone order? When can I get the amount refunded?
- · Is there any cancellation fee?
- · What happens if the phone is loss, stolen or damaged?
- · Can I get itemized bill after rental? Can I get formal invoice of my usage for reimburse?
- · When will I receive my bill?
- Rates
Q: What are the rental price and call charges?
[Myjapanphone]: To check the rates about renting a cell phone, please visit Japan Cell Phone rental page; to check the rates of BlackBerry, please visit BlackBerry Rental page. To access the latest promotion, please go to Promotion page. To find best solution for your Japan trip, please go to Tailor-made Solution page.
Q: How to calculate my total usage?
[Myjapanphone]: Your total usage will be calculated in this way:
Rental Price + Airtime Cost + Shipping Handling + Service Tax
- Japan Cell Phone Usage
Q: Will the phone have to be activated? How to activate it?
[Myjapanphone]: No need to activate. All Myjapanphone devices are post-paid phones, and have years contract with carriers. It allows non-stop connection; you can use it as soon as you get it.
Q: How can I make calls? How can my colleague or relatives to call me?
[Myjapanphone]: When you make calls, please follow the dialing instruction as below:
Domestic Calls in Japan: Directly Dial
From Japan to US: Access Code -1-Area Code-Phone number
From Japan to International: Access Code -Country Code-Area Code-Phone number
From US to Your Cell Phone: 011-81-Your cell phone (Omit the initial "0")
From overseas to Your Cell Phone: +81- Your cell phone (Omit the initial "0")
* Note: Please make sure dialing Access Code which Myjapanphone offer you firstly when making international calls, otherwise the calling charge would be DOUBLE of regular price.
Q: What is the coverage area?
[Myjapanphone]: In Japan, connections may not work if you are underground, in tunnels or mountainous areas.
Q: How do you fix bad connections inside the calling area?
[Myjapanphone]: Power off the phone, wait a few minutes and then turn it back on. Powering on will start a new connection.
Q: Does the cell phone have voice mail function? How to use it?
[Myjapanphone]: Yes. All our phone lines cover the function of voice mail. Please check carefully the instruction book for detail directions to use voice mail. Please make sure you use the voicemail in correct way, or else your family and friend could not get in touch with you in time.
Q: What happen if Myjapanphone does not work?
[Myjapanphone]: We will examine every device before we send out. However, if your Myjapanphone does not work, please contact us as soon as possible; we will manage to send another device to you.
- BlackBerry Usage
Q: I have my own BlackBerry, can it work in Japan?
[Myjapanphone]: Only 3G BlackBerry is able to work in Japan, which means your BlackBerry model should be or later than BlackBerry 8707 version that can be used under Japanese high-tech network.
Q: How can I set up my working or personal email accounts on Myjapanphone BlackBerry?
[Myjapanphone]: To set up your email account, please refer to the User Guide (You can download the simple instruction at http://www.Myjapanphone.com/blackberry-user-guide).If you have problem to configure by yourself, please contact our Customer Service in time.
Q: My Company has a BES server; does Myjapanphone BlackBerry able to connect to my BES server? How to configure it?
[Myjapanphone]: Yes. Our BlackBerry has ability to access both BES (BlackBerry Enterprise Server) and BIS (BlackBerry Internet Server) Server.
To configure the device, your IT administrator ought to assign an email account and password, by using that information for enterprise activation, the BlackBerry will sync to your working account shortly.
Q: What does unlimited data usage include?
[Myjapanphone]: BlackBerry unlimited bundle include email and internet browsing, but if you are using the BlackBerry device as a modem with a laptop for internet access, this is not included.
Q: What if the device is not working?
[Myjapanphone]: Please contact our Customer Service immediately; we can solve the problem for you in very short time
- Orders
Q: How to calculate my rental start and end date? How to figure out pick-up and drop-off date on the order form?
[Myjapanphone]: Your rental starts on the date you receive phone, and end on the date you return phone. When order online, please figure out the date you want to receive phone and the date you schedule to return phone, your final charge would base on that.
Q: How many days to receive my phone?
[Myjapanphone]: The standard shipping usually takes 7 days; express order could be with three days.
Q: How do I apply for a device?
[Myjapanphone]: You can easily order Myjapanphone online http://www.Myjapanphone.com, over the phone 1-800-553-9057 (USA) 0066-33-800658(Japan) or via Fax 1-732-412-4040.
Q: Can I choose the brand, model or color of my phone?
[Myjapanphone]: Our system will automatically assign the phone when you order online. Usually we don’t offer choice of brand, model and color of rental phone. While you can indicate your preference of phone; our staff will try their best to help you.
Q: Can I get my phone number before leaving?
[Myjapanphone]: Yes. Usually you will be informed via email your phone number five days before your departure.
- Delivery & Return
Q: How will I receive my rented cell phone?
[Myjapanphone]: Your rental phone can be delivered either to your address in the United States, or anywhere in Japan.
Q: Can you deliver my phone to the airport?
[Myjapanphone]: Sorry, because of expensive cost and complicated process to deliver phones to airport, Myjapanphone does not offer it.
Q: How do I return the phone at the end of my trip?
[Myjapanphone]: You can easily return the phone with a prepaid envelope while still in Japan ($15 for Japan returning), or you can mail it to the Myjapanphone US office after you return home (by your own expense).
- Billing
Q: Why my credit card had been holding $200 for Myjapanphone cell phone order? When can I get the amount refunded?
[Myjapanphone]: For each cell phone order, our system will automatically place a $200 authorization on your credit card. An authorization is different from a deposit because the funds are not actually taken from the account. Your bank will place a "hold" or "freeze" of funds against your credit card's available account balance. It is similar to when a bank places a "hold" on a check you want to cash. Once the authorization is released, the funds are then available to be used. Authorizations are automatically released within 30 days.
Q: Is there any cancellation fee?
[Myjapanphone]: If the rental be cancelled before the phone shipped, there is $10 cancellation fee. Once the cancellation occurred after package sent out, $20 will apply to your final bill.
Q: What happens if the phone is loss, stolen or damaged?
[Myjapanphone]: If you are unlucky to lose or damaged your phone during the period your order covered, please report immediately to Myjapanphone at 1-800-553-9057 (US)/0066-33-80658(Japan) or service@Myjapanphone.com.
Q: Can I get itemized bill after rental? Can I get formal invoice of my usage for reimburse?
[Myjapanphone]: Yes. The itemized bill will be sent to you via email after your rental.
If you want formal invoice, please inform Myjapanphone.
Q: When will I receive my bill?
[Myjapanphone]: The bill is usually sent to you the middle of next month after rental.
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Phone: 1-800-553-9057 Fax: 1-732-412-4040 Address: 1108 Spring View Lane Plano, TX 75075娌狪CP澶�07009167鍙�-6
Phone: 1-800-553-9057 Fax: 1-732-412-4040 Address: 1108 Spring View Lane Plano, TX 75075