We have compiled a list of questions that customers often ask. If there is something you would like to know, or something you would like to let us know, or if you are not sure where to direct your inquiries, click here.

Please see the following links or dial the phone number below for flight information.

The place where you should inquire about lost property will differ according to where the item in question was lost. Call Kansai International Airport Information (Ph: +81(0)72-455-2500) for general inquiries regarding lost items. If you are at the airport, either ask at the Information Center on the North side of the 2nd floor of the Passenger Terminal Building, or any of the Information Counters located on each floor.
If you have lost an item outside the area that the Kansai Airport Co Ltd is responsible for, we may not be able to assist you directly. However we can provide you with contact information for the relevant authorities. Please see the chart below:

Baggage delivery counters are located at both the northern and southern ends of the 1st (International Arrivals) and 4th (International Departures) floors. The 4th floor counter offers a pick up service for carry-on baggage. (You can arrange to have your baggage delivered to the airport from your accommodation and collect it from the 4th floor counter. Reservations can be made until two days before your flight.) The 1st floor counter offers a delivery service for suitcases and souvenirs.

-Baggage Counters
 There are temporary storage facilities for carry-on baggage at the northern and southern ends of the 1st and 4th floors, and at the south counter of the 2nd floor. The northern counters are operated by ANA Sky Porter, and the southern counters are operated by JAL Ground Support Kansai.

-Coin lockers
 Coin lockers can be found on the 2nd floor of the Passenger Terminal Building at the northern and southern Domestic Departure Gates (2 locations, 104 lockers).

For more information regarding car parks please see the "Information for Drivers" page.

For information regarding security checks, and prohibited carry-on items, please see the following page about prohibited items and restrictions on carry-on baggage.

You are free to look around all areas in the Passenger Terminal Building that do not have restricted access. If you would like to see planes taking off and landing please use the Sky View Observation Hall.

Pets in the Passenger Terminal Building
As a general rule, the only animals allowed in the Passenger Terminal Building are guide dogs and service dogs. However, small animals are allowed under the proviso that they are kept in a cage at all times and do not annoy other customers.
- Pets on-board aircraft
Please see the Ministry of Agriculture, Forestry, and Fisheries Animal Quarantine Service for information regarding transporting pets overseas. Please consult your airline regarding the relevant procedures for sending pets. Ask your airline directly about sending pets within Japan.

Since April 1st, 2004, the Passenger Service Facility Charge (PSFC) has been included in the price of airline tickets for all passengers departing Kansai International Airport.

Yes! It is easy to move between floors in the Passenger Terminal Building via elevator or escalators that are designed for wheelchair use. All elevators have floor buttons at a height that is easily accessible from a wheelchair. The majority of toilets at KIX have facilities for disabled users.

Braille blocks lead from train platforms and bus stops to the central information counter on each floor. The staff at the information counter will be happy to guide you to the check-in counter for your airline. Airline staff will guide you onto your aircraft from the check-in counter.
When arriving Braille blocks will also guide you to the central information counter and to the bus stops and airport station. Staff will also guide you from the information counter to the bus stops, airport station or car park.

The information center and all information counters at KIX offer a free fax service for hearing impaired customers. Feel free to make use of this service to fax home or contact friends.

The Information Center and all Information Counters offer a free wheelchair rental service for the elderly and customers with limited mobility. Interphones which connect to the Central Information Counter are located at the entrance of the Passenger Terminal Building and at the Arrival Gates. Use these to call the information center staff and they will bring a wheelchair to you.

There are wheelchair ramps for disabled customers on the International Arrivals (1st floor) and International Departures (4th floor) in both the ordinary traffic and taxi lanes.
There is an interphone at the drop-off area on the 4th floor that connects to the Central Information Counter on the same floor. Feel free to call the Information Counter staff if you would like to rent a wheelchair or require assistance. The Information Center at the northern end of the 2nd floor and the Information Counters on every floor issue discounted parking coupons for disabled customers. Remember to bring your Disabled Persons Pass Book (Shintai-shogaisha Techo) and original parking slip to receive parking coupons.