Japanese Non-Verbal Communication

Since the Japanese strive for harmony and are group dependent, they rely on facial expression, tone of voice and posture to tell them what someone feels.

. They often trust non-verbal messages more than the spoken word as words can have several meanings.
. The context in which something is said affects the meaning of the words. Therefore, it is imperative to understand the situation to fully appreciate the response.
. Frowning while someone is speaking is interpreted as a sign of disagreement.
. Most Japanese maintain an impassive expression when speaking.
. Expressions to watch out for include inhaling through clenched teeth, tilting the head, scratching the back of the head, and scratching the eyebrow.
. Non-verbal communication is so vital that there is a book for 'gaijins' (foreigners) on how to interpret the signs!
. It is considered disrespectful to stare into another person's eyes, particularly those of a person who is senior to you because of age or status.
. In crowded situations the Japanese avoid eye contact to give themselves privacy.